Frequently Asked Questions
I've done my best to answer some of the most common questions regarding Meljen's, my terms, digital stamps, and the shop. If you still have questions or comments, feel free to contact me.
What are digital stamps & how to use them -> 'Digital Stamp Help'
Details & FAQ about payment & delivery -> 'Shipping & Returns'
What is Meljen's Designs?
Meljen's Designs is primarily a digital stamp collection created by me, Melissa 'meljen' Jenkins (the artist). It got its start on MyGraficO in 2009 as a clipart / digital stamp design line. I then decided to venture into making detailed digital stamps, and started selling them on Etsy in early 2010. Shortly thereafter I found a design team, moved to my own shop, and then later moved all of my digital stamps to Whimsy Stamps where they remained exclusively for over a year. All of my digital stamp products are now at home here in their own store once more!
What format do the stamps come in?
All of my digital stamps come in a .zip file with two formats - b&w JPG, and transparent PNG. They are in a high-quality resolution (300dpi) for crisp printing. (Please note that Pre-colored digital stamps only come in JPG format) Please view each product's page for more details.
Are your designs available as rubber stamps?
Yes, a selection of digital stamps is being made into rubber stamps each month through Whimsy Stamps. I also have a collection of designs there that are exclusively available in rubber. Please visit my 'Rubber Stamps' page here in the shop for more information.
Do you offer freebies?
YES! I have a handful of freebies available, and I do random giveaways on Facebook. Please visit the 'Freebies' category here in the shop to sample my designs. You are also welcome to enter in our weekly challenges at our challenge blog for a chance to win digis of your choice. Please remember that my terms still apply to freebies. Contact me if you have any questions.
Do you take custom requests, like logos?
Due to my time constraints, I can not do custom work. I can, however, take suggestions and ideas for stamps and other things you would like to see me design. Simply contact me!
Please note that my stamps cannot be licensed for use as a part of a logo. Please contact me if you have any questions, or if you have other uses in mind that you are unsure about.
I have an idea for your shop!
Feel free to contact me with any questions, ideas, stamp design suggestions, or whatnot that you'd like to share with me! I will answer as quickly as I can. I am normally busy on the weekends, so if you don't hear from me then, please wait until the next business week starts up. (Keep in mind that I have a lot of ideas sent to me for designs, so it might be quite a while before your idea is selected.)
Can I use your designs commercially?
For rubber stamps, please visit Whimsy Stamps and review their policies. Contact me if you have any questions or concerns.
Do you offer wholesale?
My digital products are not available for resale. If you are interested in Wholesaling my rubber stamps, please visit Whimsy Stamps and make your inquiry there. Contact me if you have any additional questions.
Can I share your stamps with my friends?
Please note that sharing my digital products without my permission is not allowed.
However, if you teach a local class you are allowed to use designs of mine that might be in your collection to help your students. Please use discretion, and give credit to Meljen's Designs as the designer.
You may also print out some stamps to share if you have family and friends or children coming over for crafting time. Of course this means you are welcome to print out my stamps for your own children's crafts as well.
DO NOT obtain, sell or give away my stamps in shares of any kind in digital or printed format without my permission. This includes sending them in emails, mailing them, or posting them somewhere online or otherwise for people to grab.
Instead, you may refer people to this shop to try out my freebies, or suggest that they participate in our weekly challenges for a chance to win digis of their choice. I also occasionally do giveaways at Facebook. There are a lot of ways you can spread the word while respecting my designs.
How can I share the craft project I made?
There are many places where you can share creations that you make with Meljen's Designs digis...feel free to share as many times as you want! Submit your creations in our weekly challenge at our challenge blog, or post pictures of your creations on my Facebook wall - as often as you'd like. You may also email me pictures of your creations that I will send to our Design Team to be shared on our blog as a Card Share. Contact me if you have any questions!
Can I join the Design Team?
If you are interested in joining the Meljen's Design Team, please consider sharing your creations in our Design Team blog's weekly challenge so we can see your talent. There you can also see what our Design Team ladies do. If it looks like something you'd enjoy, feel free to contact me. Include a link to your blog and any galleries you have of your work. Even if we do not have space for you on the team right now, you may be welcomed as a guest designer on our blog!
Can you sponsor my challenge?
YES! There are many challenge blogs and whatnot that we (myself and my Design Team coordinator) help sponsor. Please contact me for more information. Even though we might not have room now, I am sure we can find a future date for you!
How do I register an account?
To register an account, you may follow the 'Log In' link in the navigator bar at the top of this page. There is no cost to become a registered member, but it is required in order to make purchases from the shop. You will be able to view your account history and instantly access your downloads.
Is my credit card information secure?
Yes. All payments in my shop are processed through Paypal. You may visit their website to learn more.
I don't have a Paypal account!
You are NOT required to have a Paypal account to make a purchase from this shop. Simply continue through to the Paypal website as you complete your order, and on their log in page there is an option to pay with a debit/credit card if you don't have an account. E-checks are also accepted, but take a few days to process.
How do I receive my products?
All products in my shop are digital and immediately available after payment is complete, unless otherwise stated. Please view my 'Shipping' page for more information.
Where do I enter my coupon codes?
Please click on the 'Discount Coupons' link under the 'Shop Help' section in the sidebar. If you have a Gift Certificate code, please click on the 'Gift Certificate FAQ' link in the same section.
I made a mistake, can I get a refund?
Due to the nature of digital stamps, I cannot issue a refund. Please make your purchase carefully. If you make a mistake or cannot access your purchase, please let me know and I will do everything I can to help you.